Cloudnapo Privacy Policy

Effective Date: March 18, 2025

At Cloudnapo, we take your privacy seriously. This Privacy Policy outlines the types of personal information we collect, how we use it, and the measures we take to protect your data. By using our website, cloudnapo.com, or purchasing products from us, you agree to the terms outlined in this Privacy Policy. Please take a moment to review this policy to understand how we handle your personal information.

1. Information We Collect

When you visit our website or make a purchase, we collect both personal and non-personal information. The types of information we collect include:

Personal Information:

  • Name
  • Email address
  • Shipping and billing address
  • Phone number
  • Payment details (credit/debit card information, PayPal, etc.)
  • Order history
  • Account information (if you create an account with us)

Non-Personal Information:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited on our website
  • Time and date of your visit
  • Referral URL (the website you visited before arriving at Cloudnapo)

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Order Processing and Fulfillment: To process your orders, ship your products, and handle returns or exchanges.
  • Customer Support: To respond to your inquiries, resolve issues, and improve your overall shopping experience.
  • Marketing Communications: To send you promotional emails, newsletters, or offers that may be of interest to you. You may opt out of these communications at any time by clicking the “unsubscribe” link in the email.
  • Improvement of Services: To analyze how our website is used, improve our content, and enhance the functionality of the site.
  • Legal Compliance: To comply with legal obligations, enforce our Terms of Service, and protect the rights, property, and safety of Cloudnapo, our customers, and the public.

3. Cookies and Tracking Technologies

Cloudnapo uses cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files stored on your device that help us recognize you during future visits, remember your preferences, and analyze website traffic. By using our website, you consent to the use of cookies.

You can control the use of cookies through your browser settings. However, disabling cookies may affect the functionality of the website and your ability to complete certain actions, such as making purchases.

4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted service providers for the following purposes:

  • Payment Processors: We share necessary payment information with third-party processors to complete your transaction securely.
  • Shipping Providers: We may share your shipping information with carriers to fulfill your orders and deliver products.
  • Service Providers: We may share data with trusted third-party service providers who assist us in marketing, customer support, website maintenance, and other functions necessary for our business operations.
  • Legal Requirements: We may disclose your information if required by law or to protect our rights, comply with legal processes, or respond to government requests.

5. Data Security

We take the security of your personal information seriously. We employ industry-standard security measures to protect your data from unauthorized access, use, or disclosure. All payment transactions are processed through secure encryption technology to safeguard your payment details.

However, no method of data transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

6. Your Rights and Choices

You have the right to:

  • Access: Request access to the personal information we hold about you.
  • Correction: Request corrections to any inaccuracies in your personal information.
  • Deletion: Request the deletion of your personal information, subject to certain exceptions.
  • Opt-Out of Marketing Communications: You can opt out of receiving promotional emails by clicking the “unsubscribe” link in our emails or contacting us directly.
  • Cookies Control: You can adjust your cookie preferences through your browser settings.

To exercise any of these rights, please contact us at info@cloudnapo.com.

7. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by Cloudnapo. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites before sharing any personal information.

8. Children’s Privacy

Cloudnapo does not knowingly collect or solicit personal information from anyone under the age of 13. If we learn that we have inadvertently collected personal information from a child under the age of 13, we will take steps to delete such information as quickly as possible.

9. International Transfers

If you are accessing our website from outside the United States, please note that your information may be transferred to, processed, and stored in the United States, where our servers are located. By using our website and providing your information, you consent to the transfer of your data to the United States.

10. Changes to This Privacy Policy

Cloudnapo reserves the right to update or modify this Privacy Policy at any time. Any changes to the policy will be posted on this page, and the “Effective Date” at the top of this page will reflect the date of the most recent update. We encourage you to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us: