Shipping Policy 

Effective Date: January 6, 2025

At CloudNapo, we aim to provide a seamless and efficient shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to shipping for products purchased through our website. Please read this policy carefully to ensure a smooth delivery process.

1. Shipping Methods and Delivery Times

We offer several shipping options to meet the needs of our customers. Delivery times may vary depending on the destination, the shipping method selected, and other factors.

  • Standard Shipping: Delivery typically takes 5-7 business days. This option is available for all domestic orders.
  • Expedited Shipping: Delivery typically takes 2-3 business days. Available for domestic orders for an additional charge.
  • Overnight Shipping: For customers in select regions, we offer next-day delivery. This option is available for an additional charge and is subject to availability.
  • International Shipping: Delivery times for international orders typically range from 7-14 business days, depending on the destination and customs processing times.

Please note that shipping times are estimates, and actual delivery times may vary due to factors such as weather conditions, holidays, and delays with the shipping carrier.

2. Shipping Rates

Shipping rates are calculated at checkout based on the following factors:

  • Delivery Location: Shipping fees are calculated according to the destination address.
  • Shipping Method: Different shipping methods have different costs (Standard, Expedited, Overnight, etc.).
  • Order Size and Weight: Shipping charges are based on the weight and size of your order.
  • Promotions: We may offer free shipping promotions on orders over a specific amount. Please check our website for current offers.

You can view the estimated shipping cost during checkout before confirming your order.

3. Order Processing Time

  • Processing Time: Orders are typically processed and shipped within 1-3 business days after the order is placed. Please note that processing time does not include weekends or holidays.
  • Order Status Updates: Once your order is processed and shipped, you will receive an email with tracking information to monitor the status of your delivery.
  • Delays: Occasionally, orders may experience delays due to high order volume, weather conditions, or issues with the shipping carrier. We will notify you if there are significant delays impacting your order.

4. Shipping Restrictions

  • Shipping Destinations: CloudNapo currently ships to all U.S. states and select international destinations. If you are outside of the U.S., please check the shipping options at checkout to confirm if we ship to your country.
  • P.O. Boxes: We do not ship to P.O. Boxes or APO/FPO addresses. Please provide a valid physical address for shipping.

5. Tracking Your Order

Once your order has shipped, you will receive an email with a tracking number and a link to track your package. You can use this tracking information to monitor the status of your shipment.

If you encounter any issues with tracking or need further assistance, please contact our customer service team at info@cloudnapo.com or call (740) 769-2921.

6. Shipping to International Destinations

For international orders, shipping costs and delivery times will vary depending on the destination country. Please note the following:

  • Customs Duties and Taxes: International shipments may be subject to customs duties, taxes, and import fees that are levied once the package reaches the destination country. These fees are the responsibility of the customer and are not included in the product price or shipping cost.
  • Customs Delays: Orders may experience delays due to customs processing. CloudNapo is not responsible for delays caused by customs clearance or other government regulations.

7. Order Issues and Missing Packages

  • Missing Packages: If your package is marked as delivered but you have not received it, please contact the carrier directly with the tracking number. If the issue is not resolved, contact our customer service team immediately, and we will assist you in investigating the matter.
  • Damaged Items: If your order arrives damaged, please contact us within 7 days of receiving the package. We may ask for photos of the damaged items and packaging to process a replacement or refund.

8. Return Shipping

If you need to return an item, please refer to our Return Policy for detailed instructions. Return shipping costs are typically the responsibility of the customer unless the return is due to an error on our part (e.g., wrong item, defective product).

9. Contact Us

If you have any questions or concerns about shipping, please feel free to reach out to our customer service team: