Cloudnapo Shipping Policy

Effective Date: March 18, 2025

At Cloudnapo, we are committed to providing you with fast, reliable shipping services so you can enjoy your new footwear as soon as possible. Please review the following shipping policy for more information on our delivery process, shipping fees, and estimated delivery times.

1. Shipping Locations

We currently offer shipping to both domestic (within the United States) and international locations. Shipping availability may vary depending on your location, and certain remote areas may experience longer delivery times.

For more information on specific international shipping locations or restrictions, please contact our customer service team at info@cloudnapo.com.

2. Processing Time

Once your order is placed, we typically process it within 1-2 business days. Orders are processed during our business hours, Monday through Friday, excluding holidays. After processing, your order will be shipped based on the shipping method selected during checkout.

If there are any delays in processing your order, we will notify you via email.

3. Shipping Methods and Delivery Times

We offer several shipping methods to accommodate different delivery needs. Estimated delivery times depend on the shipping option chosen at checkout and the destination of the order.

Domestic Shipping (Within the U.S.):

  • Standard Shipping: Typically delivered within 5-7 business days.
  • Expedited Shipping: Typically delivered within 2-3 business days.
  • Express Shipping: Typically delivered within 1 business day (available in select areas).

International Shipping:

  • Standard International Shipping: Delivery times vary depending on the destination and customs processing but typically arrive within 7-21 business days.
  • Expedited International Shipping: Typically delivered within 3-7 business days (available to select international locations).

Please note that delivery times are estimates and may be subject to delays due to customs processing, weather conditions, or other unforeseen circumstances.

4. Shipping Fees

Shipping fees depend on the shipping method chosen, the destination, and the size/weight of the order. Shipping fees will be displayed during the checkout process before you finalize your order.

Domestic Shipping:

  • Free Standard Shipping on orders over $50.00.
  • Flat Rate Shipping on orders under $50.00 (rates will be calculated at checkout based on your location and chosen shipping method).

International Shipping:

  • International shipping rates vary by location and are calculated during checkout. You will be able to review the total shipping costs before completing your purchase.

Note: Customs duties, taxes, and other fees may be applied to international orders by your country’s customs office. These charges are the responsibility of the customer and are not included in the shipping cost.

5. Order Tracking

Once your order has shipped, you will receive an email notification containing tracking information for your shipment. You can use this tracking number to monitor the progress of your order. If you have any questions about your order’s status, please contact our customer service team.

Tracking Information:

  • You can track your order by visiting the carrier’s website and entering the tracking number provided in the email.
  • If you encounter any issues with tracking, please reach out to us at info@cloudnapo.com.

6. Address Accuracy

Please ensure that the shipping address you provide during checkout is accurate and complete. Cloudnapo is not responsible for delays or issues caused by incorrect or incomplete shipping addresses. If you need to make changes to your address, please contact us as soon as possible before your order is shipped.

7. Lost or Damaged Packages

While we take great care in packaging your order, we are not responsible for any damages that occur during shipping or for lost packages once they are in the possession of the carrier. If your package is lost or damaged in transit, please contact the carrier directly to file a claim.

If you experience any issues with your order, please contact our customer service team at info@cloudnapo.com, and we will assist you in resolving the situation.

8. Shipping Delays

While we make every effort to ensure timely delivery, there are factors beyond our control, such as weather conditions, customs processing, or carrier delays, that can affect delivery times. If your order is delayed, we will notify you as soon as possible. We appreciate your patience and understanding during such delays.

9. Customs and Import Duties (International Orders)

For international shipments, customs duties, taxes, and import fees may be applied by the destination country. These charges are the responsibility of the customer and are not included in the shipping cost at checkout. Please check with your local customs office to determine any additional fees that may apply.

Cloudnapo is not responsible for delays due to customs clearance processes. If customs procedures take longer than expected, it may affect the delivery date of your order.

10. Returns and Exchanges

If you need to return or exchange an item, please refer to our Refund and Return Policy for more information on how to initiate a return or exchange and any related shipping costs.

Contact Information:

If you have any questions or need assistance with your shipping, please don’t hesitate to contact our customer service team. We are here to help ensure your order arrives as quickly and smoothly as possible.

Thank you for choosing Cloudnapo! We look forward to delivering your order to you.