Cloudnapo Refund and Return Policy

Effective Date: March 18, 2025

At Cloudnapo, we are committed to providing you with the best shopping experience. If for any reason you are not fully satisfied with your purchase, we offer a 30-day return and refund policy. Please review the following information for guidance on how to return or exchange your product.

1. Eligibility for Returns and Refunds

We offer returns and refunds on most items under the following conditions:

  • Timeframe: Returns and exchanges must be requested within 30 days from the date of purchase. After 30 days, we will not be able to accept your return or issue a refund.
  • Condition of Item: The item must be unused, unworn, and in new condition, with all original packaging, tags, and accessories intact.
  • Proof of Purchase: You must provide your order number or receipt to initiate a return or exchange.

If you received a damaged or defective item, please contact us immediately to resolve the issue. We may request photos or additional details to facilitate the process.

2. How to Return an Item

To return an item, follow these steps:

  1. Contact Us: Reach out to our customer service team via email at info@cloudnapo.com or call (740) 769-2921. Provide your order number, the item you wish to return, and the reason for the return (e.g., size, fit, defect, etc.).
  2. Return Authorization: Our team will provide you with a Return Authorization (RA) and instructions for returning the product.
  3. Packaging: Carefully package the item in its original box or packaging to prevent damage during transit.
  4. Shipping: Return shipping costs are the responsibility of the customer, unless the item is defective or damaged. We recommend using a trackable shipping service to ensure that the returned item reaches us safely.

Please note that if you are returning an item due to a change of mind (e.g., wrong size, fit, or color), the cost of return shipping will be deducted from your refund amount.

3. Refund Process

Once your return is received and inspected, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow 5-10 business days for the refund to appear in your account, depending on your bank or payment provider.

  • Full Refund: If the return meets our policy requirements, you will receive a full refund for the price of the product.
  • Partial Refund: If the item is returned in a used or damaged condition, we may issue a partial refund based on the condition of the product.
  • Non-Refundable Items: Some items may not be eligible for refunds, including:
    • Gift cards
    • Items marked as final sale or non-returnable at the time of purchase
    • Customized or personalized items

4. Exchanges

If you wish to exchange an item for a different size or color, please follow the same process as a return and place a new order for the desired item. Unfortunately, we do not offer direct exchanges; instead, we recommend processing the return and purchasing the new item separately.

5. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact our customer service team within 7 days of receiving the product. We will arrange for a replacement or refund based on the circumstances.

  • Damaged Items: If your item is damaged in transit, we will cover the cost of return shipping and offer a replacement or full refund.
  • Defective Items: If the product is defective due to manufacturing error, we will either provide a replacement or issue a refund after assessing the issue.

6. Non-Returnable Items

Please be aware that certain items are non-returnable or have specific return conditions. These include:

  • Customized or personalized items
  • Items marked as final sale
  • Clearance items (unless damaged or defective)

7. Shipping and Handling Fees

Shipping and handling fees are non-refundable. If you return an item, the original shipping charges will be deducted from your refund, unless the return is due to a defect or damage.

8. International Returns

For customers outside of the United States, you may be responsible for return shipping costs and any applicable customs duties or taxes. International returns must follow the same process as domestic returns, with the added responsibility for international shipping.

9. Contact Information

If you have any questions or concerns about your return, exchange, or refund, please don’t hesitate to contact our customer service team. We are here to help and ensure your experience with Cloudnapo is a positive one.

Customer Service Contact Details:

Thank you for choosing Cloudnapo. We hope that our return and refund policy provides you with confidence and clarity in your shopping experience. We’re committed to ensuring your satisfaction with every purchase!