Terms and Conditions

Effective Date: January 6, 2025

Welcome to CloudNapo, your premium destination for high-end footwear. By visiting our website and purchasing our products, you agree to the following terms and conditions. Please read them carefully before using our website or making any transactions.

1. General Information

  • Brand Overview: CloudNapo is a luxury footwear brand that offers a wide range of elegant, durable, and fashion-forward shoes designed for comfort and style. We are committed to providing premium products and exceptional customer service to all our customers.

  • Contact Information:

2. Products and Availability

  • Product Listings: All products listed on CloudNapo’s website are available for purchase, subject to availability. We reserve the right to modify product descriptions, pricing, or availability without notice.

  • Pricing: All prices listed are in USD and are exclusive of any applicable taxes and shipping fees. Prices may be subject to change based on fluctuations in market conditions.

3. Orders and Payment

  • Order Placement: When you place an order on our website, you are making an offer to purchase the items in your cart. Once your payment is processed, you will receive an order confirmation email. CloudNapo reserves the right to reject or cancel any order for various reasons, including, but not limited to, product availability, inaccuracies in pricing, or fraudulent activity.

  • Payment Methods: We accept a variety of secure payment methods, including major credit cards, PayPal, and other online payment systems.

  • Order Confirmation: After you place an order, you will receive an email confirming that we have received your order. This email will include details such as the items purchased, shipping information, and total cost. However, the order is only deemed accepted once it has been processed and shipped.

4. Shipping and Delivery

  • Shipping Methods: CloudNapo provides multiple shipping options to ensure the safe and timely delivery of your order. We use trusted courier services to deliver your products.

  • Shipping Costs: Shipping fees will be calculated at checkout based on the delivery location and shipping method selected. Free shipping may be available for orders over a certain amount. Please check our website for current offers and promotions.

  • Delivery Time: Delivery times may vary depending on your location, the shipping method, and product availability. We strive to dispatch orders within 1–3 business days. Please note that delivery times may be extended during holidays or peak seasons.

  • Tracking: Once your order has been shipped, we will provide you with a tracking number via email. You can use this number to track the status of your shipment.

5. Returns and Exchanges

  • Return Policy: CloudNapo offers a 30-day return policy from the date of delivery for most products. To qualify for a return, the item must be unworn, unused, and in its original packaging with all tags intact.

  • Return Process: To initiate a return, please contact our customer service team at info@cloudnapo.com or call (740) 769-2921. We will provide you with return instructions and a return authorization number.

  • Exchanges: If you wish to exchange a product, please follow the return process first. After we receive and inspect the returned item, you can place a new order for the desired product.

  • Refunds: Once we receive your returned item and confirm its condition, we will process your refund. Refunds will be issued to the original payment method used during the purchase.

  • Non-returnable Items: Certain items, such as sale items or custom products, may not be eligible for return or exchange. Please check the specific product page for more details.

6. Customer Privacy and Security

  • Privacy Policy: At CloudNapo, your privacy is our priority. We collect personal data only to process your orders and provide customer support. We will never sell or share your information with third parties without your consent, except as required by law.

  • Security: We use advanced encryption technologies to ensure that all transactions on our website are secure. Your credit card information and other personal details are processed safely and in compliance with industry standards.

7. User Responsibilities

  • Account Registration: To make purchases and track your orders on CloudNapo, you may need to create an account. You agree to provide accurate and complete information during the registration process and keep your account details secure.

  • Prohibited Activities: By using our website, you agree not to engage in activities that could harm, disable, or impair the functionality of our website. This includes, but is not limited to, unauthorized access, misuse of account information, or engaging in fraudulent activities.

8. Limitation of Liability

  • Disclaimer of Warranties: CloudNapo does not guarantee that the website will be error-free or uninterrupted. We provide the website and its services on an “as-is” basis without any warranties, express or implied.

  • Limitation of Liability: CloudNapo’s liability is limited to the amount paid for the specific products or services involved in any dispute. We are not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

9. Modifications to Terms and Conditions

  • CloudNapo reserves the right to update or modify these Terms and Conditions at any time. Any changes will be posted on this page, and the updated version will take effect immediately upon posting. We encourage you to review this page regularly to stay informed about our policies.

10. Governing Law and Dispute Resolution

  • Governing Law: These Terms and Conditions are governed by and construed in accordance with the laws of the state of Ohio, USA. Any disputes arising from the use of our website or services will be resolved under Ohio law.

  • Dispute Resolution: In the event of a dispute, we encourage you to contact our customer support team to resolve the matter. If a resolution cannot be reached, disputes will be settled through binding arbitration in accordance with the rules of the American Arbitration Association.

11. Contact Us

If you have any questions or concerns regarding our Terms and Conditions, please feel free to contact us at:

Thank you for choosing CloudNapo. We are committed to providing you with the finest in luxury footwear and excellent customer service.