Sale Policy

Effective Date: January 6, 2025

At CloudNapo, we are committed to offering premium footwear with excellent customer service and transparency. This Sale Policy outlines the terms and conditions applicable to all sales of products through our website and store. Please read these terms carefully to ensure a smooth shopping experience.

1. Product Availability

  • Stock Availability: All products offered for sale on CloudNapo’s website are subject to availability. We strive to maintain accurate stock information, but sometimes products may sell out or become unavailable due to high demand or unforeseen circumstances.
  • Product Descriptions: While we make every effort to ensure product descriptions, images, and prices are accurate, errors or discrepancies may occur. CloudNapo reserves the right to correct any such errors without prior notice, including canceling orders if necessary.

2. Pricing

  • Price Changes: Prices are displayed in USD and are subject to change without prior notice. Any price changes will be reflected on the website, but will not affect orders already placed and confirmed.
  • Discounts and Promotions: CloudNapo may offer periodic sales, discounts, or promotional offers. These promotions are typically limited in time and apply only to eligible products. All promotions are subject to the terms and conditions stated in the promotional material and cannot be combined with other offers unless specified.

3. Order Process

  • Placing an Order: To place an order, select the products you wish to purchase, add them to your cart, and proceed to checkout. At checkout, you will provide your shipping information and payment details to complete the transaction.
  • Order Confirmation: Once your order is placed, you will receive an order confirmation email containing details of your purchase. This confirmation is an acknowledgment that we have received your order, but it does not constitute an acceptance of your order.
  • Order Acceptance: CloudNapo reserves the right to accept or reject any order for various reasons, including pricing errors, product unavailability, or suspected fraudulent activity. If we reject your order, you will be notified, and any charges will be reversed or refunded.

4. Payment Methods

  • Accepted Payment Methods: We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options available at checkout.
  • Payment Authorization: All payments must be authorized by the relevant payment provider. CloudNapo will not process orders that cannot be authorized or if there are issues with the payment method.

5. Shipping and Delivery

  • Shipping Rates: Shipping fees are calculated at checkout based on the delivery address, shipping method, and weight of the order. CloudNapo offers free standard shipping for orders over a specified amount. Please check our website for any current offers or free shipping thresholds.
  • Delivery Times: Shipping times vary depending on your location and the shipping method selected. We strive to process orders within 1-3 business days, but delivery times may be extended during peak seasons or due to unforeseen delays.
  • Shipping Tracking: Once your order has shipped, you will receive a tracking number to monitor the status of your delivery. Please note that shipping delays caused by third-party couriers are beyond our control.

6. Returns and Exchanges

  • Return Policy: We want you to be satisfied with your purchase. If for any reason you are not completely happy with your order, we offer a 30-day return policy. To qualify for a return, products must be unworn, unused, and in their original packaging with all tags attached.
  • Return Process: To initiate a return, please contact CloudNapo customer service at info@cloudnapo.com or call (740) 769-2921. We will provide you with return instructions and a return authorization number.
  • Exchanges: If you wish to exchange a product for a different size, color, or style, please follow the return process first. Once your returned item is received and inspected, you can place a new order for the desired product.
  • Refunds: After we receive your returned item and confirm that it meets the return conditions, we will issue a refund to your original payment method. Please allow 5-10 business days for processing.
  • Non-returnable Items: Sale items, gift cards, and certain custom products are not eligible for returns or exchanges. Please review product pages for specific return policies.

7. Cancellations

  • Order Cancellations: Orders can only be canceled within 24 hours of being placed, provided the order has not already been processed or shipped. To cancel an order, please contact our customer service team immediately. Once an order has been shipped, it cannot be canceled, but you can initiate a return once the product arrives.
  • Failed Transactions: If your payment cannot be processed or authorized, your order will not be confirmed, and we will notify you via email.

8. Customer Support

  • Customer Service: If you have any questions or need assistance with your order, please contact our customer service team. We are available to help with product inquiries, returns, exchanges, and any other concerns you may have.

9. Limitation of Liability

  • Limitation: CloudNapo is not responsible for any indirect, incidental, or consequential damages arising from the use of our products or services. Our liability is limited to the amount paid for the specific products or services that are the subject of the claim.

10. Modifications to Sale Policy

  • CloudNapo reserves the right to amend or update this Sale Policy at any time. Any changes will be posted on our website, and the updated policy will take effect immediately upon posting.

11. Governing Law

  • This Sale Policy is governed by the laws of the state of Ohio, USA. Any disputes arising from this policy or your purchase with CloudNapo will be handled in accordance with the applicable laws of Ohio.