Cloudnapo Sales Policy

Effective Date: March 18, 2025

Welcome to Cloudnapo, your premier destination for stylish, high-quality footwear designed for comfort and fashion. Our sales policy is designed to ensure that your shopping experience is smooth, transparent, and satisfying. Please take a moment to review our sales policies, which outline the terms and conditions for purchasing our products.

1. Product Information and Availability

At Cloudnapo, we strive to provide accurate and up-to-date information about our products. All product descriptions, images, and prices are provided with the utmost care. However, there may be occasional discrepancies in product availability or descriptions, and we reserve the right to modify the information without prior notice.

We recommend checking our website at cloudnapo.com for the latest updates. If a product is unavailable after your purchase, we will notify you promptly and offer you the option of a refund, exchange, or waiting for restocking.

2. Pricing and Payment

All prices displayed on our website are in USD and may be subject to change without prior notice. The final price of any order, including taxes and shipping fees, will be displayed during checkout before you confirm your payment.

We accept various payment methods, including credit/debit cards and other online payment platforms. Payment is processed securely through our website. Please ensure that the payment details you provide are accurate, as Cloudnapo is not responsible for any errors or issues related to payments.

Accepted Payment Methods:

  • Credit/Debit Cards (Visa, MasterCard, American Express, etc.)
  • PayPal
  • Apple Pay

3. Shipping and Delivery

We offer shipping services to various locations. Delivery times and costs are dependent on your geographical location. Please note that delivery estimates are approximate and can vary depending on factors such as stock availability, delivery service delays, or adverse weather conditions.

Upon completion of your order, you will receive a confirmation email with tracking information. If you do not receive your order within the estimated timeframe, please reach out to our customer support team.

Shipping Rates:

  • Domestic Shipping (USA): Free shipping on orders over $50.00; shipping charges apply to orders below $50.00.
  • International Shipping: Rates vary depending on destination. Please refer to our website or contact customer support for more information.

Shipping Address: Cloudnapo 284 Market St, Mount Pleasant, Ohio

4. Returns and Exchanges

At Cloudnapo, we want you to be completely satisfied with your purchase. If you are not satisfied with your product, we offer a 30-day return and exchange policy for most items. To be eligible for a return or exchange, the item must be unused, undamaged, and in its original packaging.

To initiate a return or exchange, please contact our customer support team at info@cloudnapo.com with your order number and the reason for the return. Once we confirm the eligibility of your request, we will provide instructions for returning the item.

Return & Exchange Conditions:

  • Items must be returned within 30 days from the date of purchase.
  • Shoes must be in new, unworn condition with original tags and packaging.
  • Items purchased with discounts or promotional offers may be subject to special terms.
  • Shipping costs for returns are the responsibility of the customer, except in cases of damaged or defective products.

5. Order Cancellations

If you wish to cancel or modify your order, please contact us as soon as possible. We process orders quickly to ensure timely delivery, so cancellations can only be accepted if the order has not yet been shipped. Once your order is shipped, it cannot be modified or canceled.

To cancel an order, please contact our customer service team via email at info@cloudnapo.com or call us directly at (740) 769-2921.

6. Customer Support

If you have any questions or concerns about our sales policy, products, or any aspect of your shopping experience, please do not hesitate to contact our customer support team. Our dedicated team is available to assist you and resolve any issues promptly.

Contact Information:

7. Privacy and Security

At Cloudnapo, your privacy and security are our top priorities. We use advanced encryption technologies to protect your personal information during transactions. We will not share your personal data with any third parties without your consent, except as required by law.

Please review our Privacy Policy for detailed information on how we handle and protect your data.

8. Promotions and Discounts

From time to time, Cloudnapo may offer promotions or discounts on certain products or entire orders. These offers are typically subject to specific terms and conditions, including expiration dates and product exclusions. Promotions may only be valid for a limited time or while supplies last, so please be sure to check the details on our website.

9. Limitation of Liability

Cloudnapo is not liable for any damages arising from the use or inability to use any products purchased from our store, nor for any indirect or consequential losses. Our liability is limited to the price paid for the product that is the subject of the claim.

10. Modifications to This Policy

Cloudnapo reserves the right to modify or update this Sales Policy at any time. All changes will be posted on our website, and the updated policy will take effect immediately upon posting. We encourage you to review our sales policy periodically to stay informed about our terms and conditions.

Thank you for choosing Cloudnapo for your footwear needs. We look forward to providing you with the best shopping experience. If you have any questions or need assistance, please feel free to contact us.

Visit our website: cloudnapo.com

Cloudnapo Hotline: (740) 769-2921
Email: info@cloudnapo.com
Address: 284 Market St, Mount Pleasant, Ohio
Website: cloudnapo.com